DVLA opens new top rate provider centre in Kumasi – Life Pulse Daily

Editor-in-chiefFebruary 20, 20262 Mins read15

DVLA opens new top rate provider centre in Kumasi – Life Pulse Daily

DVLA Opens New Top-Rate Service Centre in Kumama, Kumasi

The Driver and Vehicle Licensing Authority (DVLA) has officially commissioned a new state-of-the-art service centre at Bantama in Kumasi. This strategic move is designed to bring essential licensing services closer to citizens while curbing the activities of middlemen commonly known as “goro boys.”

Key Points

The DVLA has opened a new service centre in Bantama, Kumasi, to improve accessibility and reduce middleman interference.
The facility is part of the government's "Reset Agenda" to enhance service delivery and transparency.
The centre operates under a Public-Private Partnership (PPP) with Midcity Auto Service.
Services include vehicle registration, licence issuance, renewals, and more, all integrated with modern digital systems.
The centre also features a private vehicle testing station and an eye testing centre for comprehensive service delivery.

Background

The DVLA has long faced challenges with middlemen who exploit citizens seeking licensing services. These intermediaries, known as “goro boys,” often charge exorbitant fees and create unnecessary delays. To address this issue, the DVLA has been working to expand its physical presence and improve service accessibility across Ghana.

The new Bantama centre is a significant step in this direction. It is part of the government’s broader “Reset Agenda,” which aims to modernize public services and ensure transparency. By establishing more service centres, the DVLA hopes to make its services directly accessible to the public, thereby reducing the influence of middlemen.

Analysis

The commissioning of the Bantama service centre is a strategic move that aligns with the DVLA’s mission to enhance road safety and service efficiency. By bringing services closer to citizens, the DVLA is not only improving accessibility but also promoting transparency and accountability.

The partnership with Midcity Auto Service under a Public-Private Partnership (PPP) arrangement is particularly noteworthy. This collaboration allows the DVLA to leverage private sector expertise and resources, resulting in a more efficient and customer-friendly service delivery model.

The inclusion of modern digital systems in the centre is another positive development. These systems enable faster processing times and reduce the potential for human error, further enhancing the quality of service.

Practical Advice

For citizens in Kumasi and surrounding areas, the new Bantama service centre offers a convenient and reliable option for accessing DVLA services. Here are some practical tips:

– **Plan Ahead**: Before visiting the centre, ensure you have all necessary documents and information to avoid delays.
– **Utilize Digital Services**: Take advantage of the centre’s digital systems for faster processing.
– **Ask Questions**: If you’re unsure about any process, don’t hesitate to ask the staff for assistance.
– **Stay Informed**: Keep an eye on the DVLA’s official channels for updates on services and requirements.

FAQ

**Q: What services are available at the new Bantama centre?**
A: The centre offers a wide range of services, including vehicle registration, transfer of ownership, issuance of new driver’s licences, licence upgrading, renewal of licences, replacement of expired or lost licences, and conversion of foreign licences.

**Q: How does the centre address the issue of “goro boys”?**
A: By making services directly accessible to the public and expanding its presence, the DVLA aims to reduce the activities of middlemen. The modern digital systems also minimize opportunities for exploitation.

**Q: Is the centre equipped with modern technology?**
A: Yes, the centre is equipped with modern revenue systems integrated into the DVLA’s digital infrastructure, ensuring faster and more efficient service delivery.

**Q: Can I get my vehicle tested at the centre?**
A: Yes, the centre features a private vehicle testing station to assess the roadworthiness of vehicles before registration.

Conclusion

The opening of the new DVLA service centre in Bantama, Kumasi, marks a significant milestone in the Authority’s efforts to improve service delivery and road safety. By bringing services closer to citizens and leveraging modern technology, the DVLA is setting a new standard for efficiency and transparency. This initiative not only benefits the people of Kumasi but also serves as a model for other regions in Ghana.