The Electricity Company of Ghana (ECG) has presented important adjustments to its operations, empowering franchise officials, in the past referred to as metre readers, to disconnect electrical energy provide to defaulting energy customers.

The officials had been at the beginning provided to get entry to and examine meter readings and calculate energy fed on by way of shoppers all over their regimen visits to communities.

Public Relations Officer of the ECG within the Ashanti West area, Benjamin Obeng Antwi, emphasized that the franchise officials at the moment are approved to disconnect energy from families with unpaid expenses.

“Now the franchise officers have been empowered to disconnect your meter. If they come to your premises and you owe, they show you your bill, and ask you to go and pay,” he mentioned.

Mr Antwi additional highlighted ECG’s transition to a cashless fee machine. He cautioned shoppers towards making direct bills to franchise officials, explaining that every one transactions must be finished in the course of the reliable ECG cellular app or by way of the use of the designated brief code on their telephones.

“The caveat is that they don’t accept cash. They only let you use the cashless system. Either through the short code *226# or the ECG power app, and you make payments on your own,” he defined.

To be certain that legitimacy and buyer protection, the franchise officials had been supplied with reliable identity playing cards and introductory letters from ECG, verifying their authority to hold out those actions.

Mr Antwi additionally published that pay as you go meter tracking has been included into the obligations of franchise officials.

This lets in those officials to now track and organize each postpaid and pay as you go meters all over their regimen visits.

“We have even added a prepaid monitor to their activities. they can come to your premises and monitor your prepaid as well,” he mentioned.

He suggested the general public to cooperate with franchise officials all over those operations to make sure environment friendly carrier supply and to steer clear of needless disconnections.

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DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by way of Readers and Contributors in this platform don’t essentially constitute the perspectives or coverage of Multimedia Group Limited.