Vice President, Global Customer Service Operations at StockX: Job Overview, Salary, and Application Guide

Discover this executive opportunity in customer service leadership at StockX, a leading online marketplace for sneakers, streetwear, and collectibles. With a competitive salary of $225,000 to $250,000 annually in Detroit, MI, this Vice President Global Customer Service Operations role demands strategic vision and operational excellence.

Introduction

The Vice President, Global Customer Service Operations position at StockX represents a pinnacle role for seasoned customer service executives. Posted on October 29, 2025, this Detroit-based job offers a salary range of $225,000 to $250,000 USD per year. StockX, headquartered in Detroit, Michigan, is renowned for its bidirectional marketplace model that authenticates and resells high-demand items like sneakers and luxury goods. This role focuses on scaling global customer service teams while aligning with the company’s operational strategy and diversity hiring goals.

Ideal for professionals with experience in e-commerce customer operations, this position emphasizes leadership in team reinforcement, executive collaboration, and compliance with fair hiring practices. Keywords like “global customer service operations VP” and “StockX executive jobs” highlight its appeal in competitive job markets.

Why This Role Stands Out

High executive salaries in customer service operations are rare, making this opportunity a top search for “high-paying Detroit jobs” and “customer service VP careers.” It combines strategic oversight with hands-on global scaling.

Analysis

This job posting outlines a leadership role that integrates customer service (CS) reinforcement with executive and organizational management. The Vice President will work closely with CS leadership groups, executive teams, and government-related compliance in dynamic environments. Key elements include leveraging the company’s vision, operational strategy, and hiring diversity initiatives.

Core Responsibilities Inferred from Posting

Although the description is concise, it implies duties such as:

• Reinforcing global CS teams through hiring and development.
• Collaborating with executive management on operational strategies.
• Ensuring alignment with organizational vision and diversity goals.
• Managing compliance in various regulatory environments.

In the context of StockX’s growth from a startup to a billion-dollar valuation company (as per public records from 2021 funding rounds), this VP role is pivotal for handling high-volume customer inquiries in a fast-paced resale market.

Skills and Qualifications

Candidates likely need 10+ years in customer service operations, with proven global team leadership. Expertise in e-commerce metrics like CSAT, NPS, and resolution times is essential. Familiarity with tools like Zendesk, Salesforce Service Cloud, or similar platforms supports operational efficiency.

Summary

StockX seeks a Vice President, Global Customer Service Operations in Detroit, MI, offering $225,000-$250,000 annually. The role involves strategic CS leadership, team building, and compliance with fair chance ordinances. This position suits executives aiming to drive customer experience in the sneaker and streetwear resale industry.

Key Points

Practical Advice

Aspiring applicants for Vice President Global Customer Service Operations roles should tailor their approach to stand out. Start by researching StockX’s culture via their official careers page and LinkedIn.

Resume and Application Tips

1. Quantify Achievements: Highlight metrics like “Reduced CS resolution time by 30% for 500k+ global users.”
2. Keywords Optimization: Include “global customer service operations,” “CS leadership,” and “operational strategy” to pass ATS filters.
3. Network: Connect with StockX recruiters on LinkedIn; mention Detroit’s vibrant tech scene.
4. Prepare for Interviews: Expect case studies on scaling CS during peak sales like sneaker drops.

Career Path to This Role

Progress from Director of CS Ops to VP typically requires MBA or equivalent, plus certifications like CCXP (Certified Customer Experience Professional). Gain experience at e-commerce giants like Nike, GOAT, or Amazon.

For relocation to Detroit, note its affordability (cost of living index ~90 vs. national 100) and growing job market in tech/resale sectors.

Points of Caution

High-level executive roles like this carry challenges. Competition is fierce from candidates at companies like eBay or Farfetch. The salary range reflects total compensation, potentially including bonuses vested over years.

Potential Drawbacks

• Relocation: Detroit winters and distance from coastal hubs may deter some.
• Workload: Global ops mean 24/7 availability for time zones.
• Posting Date: Future-dated post (2025) suggests ongoing recruitment; apply promptly.

Verify job status directly on StockX’s site, as listings can close quickly.

Comparison

Compared to similar roles, StockX’s offering is premium. Glassdoor data (as of 2023) shows average VP CS Ops salaries at $180,000-$220,000 nationally; StockX exceeds this due to its high-growth status.

Salary and Role Benchmarks

Source: Aggregated from Glassdoor, Levels.fyi (2023-2024 data). StockX edges out due to equity potential in a unicorn company.

Legal Implications

The posting references the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance. These laws prohibit inquiring about criminal history before a conditional offer, promoting second-chance hiring.

Relevance to Applicants

Though the job is in Detroit, this boilerplate signals StockX’s commitment to inclusive hiring nationwide. Michigan follows similar EEOC guidelines under the Fair Credit Reporting Act (FCRA). Applicants with records should note: these ordinances apply to SF/LA but influence company policy. Always disclose post-offer if required; non-discrimination is federally mandated under Title VII.

Verify compliance via official city sites: SF Human Rights Commission and LA City Controller.

Conclusion

The Vice President, Global Customer Service Operations role at StockX offers a rare blend of high salary, strategic impact, and industry leadership in Detroit’s evolving economy. With $225K-$250K compensation and focus on global scaling, it’s ideal for customer service executives ready to elevate user experiences in resale e-commerce. Apply now to join StockX’s mission of transparent marketplaces.

Stay ahead in “customer service operations careers” by building a robust LinkedIn profile and tracking similar executive openings.

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